Shipping policy
Last Updated: May 31, 2026
Thank you for shopping with The Infinity Haulerz. We are committed to providing reliable shipping and ensuring your RC cars, trucks, crawlers, parts, and accessories arrive safely and on time. Please review our Shipping Policy below.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully verified and approved.
Orders are processed Monday through Friday, excluding weekends and major holidays.
Please note that processing times may be extended during periods of high order volume, promotional events, or holidays.
Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.
Shipping Time
Estimated delivery times:
- Processing Time: 1–2 Business Days
- Standard Shipping: 3–7 Business Days
- Total Estimated Delivery Time: 4–9 Business Days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Rates
We currently offer:
- Flat Rate Shipping: $10.00 per order within the United States.
Shipping charges will be displayed during checkout before payment is completed.
Shipping Locations
At this time, Infinity Haulerz LLC ships exclusively within the United States.
We do not currently offer international shipping.
If international shipping becomes available in the future, this policy will be updated accordingly.
Order Tracking
Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.
Tracking information may take up to 24–48 hours to become active after shipment.
Customers can monitor delivery progress using the carrier's tracking system.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
Please carefully verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
- Phone number
Infinity Haulerz LLC is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided by customers.
Undeliverable Packages
Packages returned due to:
- Incorrect address information
- Refused delivery
- Failure to claim delivery
may be subject to additional shipping fees before reshipment can be arranged.
Original shipping charges are non-refundable.
Lost or Delayed Shipments
While we work with trusted shipping carriers, occasional delays may occur.
If your package has not arrived within the expected timeframe, please contact our support team.
We will assist in investigating the shipment and communicating with the carrier when necessary.
Infinity Haulerz LLC is not responsible for delays caused by:
- Severe weather conditions
- Natural disasters
- Carrier operational issues
- Government actions
- Holidays
- Other events beyond our control
Damaged Packages
If your package arrives damaged:
- Take clear photographs of the packaging and product.
- Contact us within 48 hours of delivery.
- Include your order number and photos when contacting support.
We will review the claim and work toward an appropriate resolution.
Missing Items
If any items are missing from your shipment, please contact us within 7 days of delivery.
Provide:
- Your order number
- Description of missing items
- Photographs of received contents (if applicable)
Our support team will investigate and assist you promptly.
Multiple Shipments
In some cases, orders containing multiple products may be shipped separately from different fulfillment locations.
If this occurs, you may receive multiple tracking numbers and packages on different delivery dates.
No additional shipping charges will apply for split shipments.
Shipping Restrictions
Certain products containing batteries or electronic components may be subject to additional carrier restrictions and regulations.
Delivery times for such products may vary depending on carrier requirements and destination.
Risk of Loss
Ownership and risk of loss transfer to the customer upon delivery of the package to the designated shipping address.
Customers should ensure that a secure delivery location is available to receive shipments.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
The Infinity Haulerz
Website: https://theinfinityhaulerz.com/
Email: support@theinfinityhaulerz.com
Phone: +1 786 952 3654
Our customer support team is committed to providing timely assistance and ensuring a smooth shopping experience.