Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@theinfinityhaulerz.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@theinfinityhaulerz.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@theinfinityhaulerz.com

Last Updated: May 31, 2026

Welcome to Infinity Haulerz LLC. We value our customers and strive to ensure complete satisfaction with every purchase. If you are not fully satisfied with your order, please review our Return & Refund Policy below.

Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Include all original packaging, accessories, manuals, and components.
  • Be free from damage caused by misuse, improper handling, modifications, or accidents.
  • Be accompanied by proof of purchase, such as an order confirmation or receipt.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

  • Products that have been used, assembled, modified, or damaged after delivery.
  • Clearance, final sale, or liquidation items.
  • Gift cards and promotional items.
  • Custom-built, personalized, or special-order products.
  • Batteries, electronic components, or replacement parts that have been installed or used.
  • Products returned without original packaging or missing essential components.

How to Start a Return

To request a return, please contact our customer support team at:

Email: support@infinityhaulerzllc.store

Please include:

  • Your order number
  • Full name
  • Email address used for the order
  • Reason for the return
  • Photos of the item if it is damaged or defective

Once your request is reviewed and approved, we will provide return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • An incorrect item
  • Missing components

Contact us within 48 hours of delivery and provide photographs showing the issue.

If the claim is approved, we will work with you to provide a replacement, exchange, store credit, or refund depending on the circumstances.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged.
  • The item arrived defective.
  • The return was approved due to an error on our part.

We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.

Refund Process

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing typically takes 5–10 business days after approval.
  • Depending on your financial institution, additional time may be required for funds to appear in your account.

Shipping fees are generally non-refundable unless the return is due to our error.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been shipped, it cannot be canceled and must follow the standard return procedure after delivery.

Exchanges

We currently offer exchanges for:

  • Defective products
  • Damaged products
  • Incorrectly shipped items

If you would like a different product, size, model, or color, we recommend placing a new order and requesting a return for the original item if eligible.

Refused Deliveries

If a shipment is refused or returned due to an incorrect shipping address provided by the customer, additional shipping charges may apply.

Original shipping costs are non-refundable in these cases.

Chargebacks and Payment Disputes

If you experience any issues with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

Our support team is committed to resolving concerns quickly and fairly.

Unauthorized chargebacks for delivered products may result in delayed resolution while the claim is investigated.

Product Performance Disclaimer

RC vehicles, trucks, crawlers, batteries, chargers, and related accessories are hobby products that may require proper operation, maintenance, and handling.

Performance variations due to user operation, terrain conditions, modifications, wear and tear, battery condition, or environmental factors do not constitute product defects.

Limitation of Liability

Infinity Haulerz LLC shall not be responsible for indirect, incidental, or consequential damages arising from the use or inability to use products purchased through our website.

Our liability is limited to the purchase price of the product.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

The Infinity Haulerz

support@theinfinityhaulerz.com

Phone: +1 786 952 3654


We are committed to providing excellent customer service and ensuring a smooth shopping experience for every customer.