Frequently Asked Questions (FAQs)
1. What types of RC vehicles do you sell?
We offer a variety of RC products, including RC cars, RC trucks, monster trucks, rock crawlers, off-road vehicles, racing models, and accessories.
2. Are your RC vehicles ready to run (RTR)?
Many of our RC vehicles are Ready-to-Run (RTR), meaning they come mostly assembled and ready for use. Please review the product description for specific details.
3. Do the vehicles include batteries?
Some products include batteries, while others require separate battery purchases. Please check the product specifications before placing an order.
4. How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days.
5. Do you provide tracking information?
Yes. Once your order ships, you will receive a tracking number via email.
6. Where do you ship?
Currently, we ship within the United States only.
7. What payment methods do you accept?
We accept major credit and debit cards through Shopify Payments, including Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, and Google Pay.
8. Can I cancel my order?
Orders may be canceled before they are processed or shipped. Please contact us as soon as possible if you need to cancel an order.
9. What is your return policy?
We offer a 30-day return policy for eligible items that are unused and in their original packaging.
10. How do I request a return?
Simply contact our support team with your order number and reason for the return. We will provide return instructions if your request is approved.
11. What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery and provide photos of the damaged item and packaging so we can assist you.
12. Do you offer exchanges?
Yes. Exchanges may be available for damaged, defective, or incorrectly shipped products.
13. How can I track my order?
After shipment, a tracking number will be sent to your email. You can use it to monitor your package's delivery status.
14. Are my payments secure?
Yes. All payments are processed securely through Shopify Payments using encrypted technology.
15. Do your products come with a warranty?
Warranty coverage varies by product. Please review the individual product page or contact us for warranty information.
16. What happens if my package is lost?
If your package appears lost in transit, contact us and we will work with the shipping carrier to investigate the issue.
17. Can I modify my order after placing it?
If your order has not yet been processed, we may be able to make changes. Contact us immediately for assistance.
18. Do you sell replacement parts and accessories?
Yes. We offer a range of RC parts, batteries, chargers, accessories, and upgrade components for select models.
19. How can I contact customer support?
You can reach our support team by email at support@infinityhaulerzllc.store.
20. Why choose Infinity Haulerz LLC?
We focus on providing quality RC products, secure shopping, reliable shipping, responsive customer service, and a smooth online shopping experience for RC enthusiasts throughout the United States.